What does Pre-Order mean when I purchase an item
Pre-order means that the items you are purchasing is currently out of stock and is being manufactured. It takes about 8 weeks to manufacture and package ADAPTA-Rack products so this is the longest you can expect to wait before the product is shipped. We will endeavor to keep the product page on the website updated with dates on when we expect stock to come back in but don't hesitate to reach out if you have a question (sales@holidayhardware.com.au). If you find that the Pre-Order wait time will be too long after you have made a purchase then reach out and we will organise a full refund.
Warranty
All our products come with a 12 month standard warranty against manufacturing defects.
I ordered the wrong size
No problem, if you use the sizing guide on the website you shouldn't go wrong but if for some reason you have the wrong size then please reach out via sales@holidayhardware.com.au. For a small shipping fee we will be able to swap the required hardware over for the sizes that will work for you.
When will my order be shipped
We ship your order as soon as we can (typically the following day)
Can I purchase ADAPTA-Rack legs or other components by themselves?
Yes you can however at this stage we do not have individual items on the webpage. Reach out via email at sales@holidayhardware.com.au and tell us about your idea and what you are after and we will get back to you.